Telephony Solution for Modern Workspace

_______NXG SERIES IP-PBX

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Onyx CXM

Onyx CXM emerges as a cutting-edge, next-generation software application suite tailored to meet the advanced telephony demands of the modern office landscape. This versatile suite not only addresses essential telephony needs but also introduces value-added features that significantly enhance automation, integration and overall productivit

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Advanced Telephony Capabilities

Crafted to meet the nuanced telephony needs of the modern workspace. Its intuitive design and robust functionalities seamlessly integrate into organizations striving to optimize communication channels. With intercom and UC features including audio-video calls, IVR, voicemail and conference bridge, Onyx CXM elevates business telephony to new heights.

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Contact Center Suite:

Beyond basic telephony features, Onyx CXM delivers a comprehensive voice broadcast and contact center suite to efficiently manage customer care and helpdesk services. This feature set is designed for customer engagement and streamlining support services. Roles and permission-based login system for agents, supervisors, and managers facilitates real-time call monitoring, call intercept, CRM login, call popup notifications, and call queue management.

Contact Center Features -
  • Role & Permission Management
  • IVR Broadcast management
  • Call Queue Management
  • Agent / Manager CRM Login
  • Manual and Auto call Dialing
  • Call Popup on Agent CRM
  • SMS- Email Integration
  • Call history tracking

PBX Features

  • Intercom
  • IVR ( Auto attendant )
  • Time Condition profile
  • SIP / WebRTC Extensions
  • Call Forward
  • Call Waiting
  • Live Monitoring
  • Call Pickup
  • Call Queues
  • Call Recordings
  • Call Routing
  • Blind Transfer
  • Attend Transfer
  • Follow Me
  • Find Me
  • DID/DOD
  • Do Not Disturb
  • Call detail report
  • Music on Hold
  • Operator Panel
  • Ring Group
  • Voicemail
  • Call Park / Retrieve
  • Valet Park
  • Call Waiting
  • Video Call
  • Speed dial
  • Voicemail
  • Barge-In
  • DISA
  • Phonebook
  • Meet-Me conference
  • 3 Way conference
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Advances telephony to new heights by seamlessly integrating SMS and email functionalities. This empowers businesses to automate communication processes, boosting efficiency and minimizing manual efforts such as auto-reply on telephony events, IVR automation, auto calls based on event API, Click to-Call, and more.
  • Telephony Event triggered SMS - Email Alerts
  • URL and JSON APIs for 3rd Party Integration
  • Email - SMS Templet-based alerts
  • API Event triggered Voice Broadcast
  • Click 2 Call, Click 2 IVR automation
  • Priority / Restricted Call Alerts
Monitor all call communications with analytical reports, encompassing metrics like missed calls, answered calls, user call statistics, and IVR DTMF key press reports. Moreover, it provides a call audit option for received, dialed, and call duration details
  • Call Details reports
  • Extension CDR Analytics
  • IVR DTMF Reports
  • API Event triggered Voice Broadcast
  • QC Call Audit report
  • User Performance Report
Ensuring that every communication is accounted for and resolved promptly, Onyx CXM simplifies communication management with its built-in email and call ticketing system.
  • Auto Ticket ID on Call / Email
  • Ticket allocation automated or manual
  • Pre-Defined SMS Email Templet
  • Auto Status Alert Notification
  • Status Integration with telephony events
  • Click to call
As a value-added feature, Onyx CXM facilitates seamless integration with third-party CRM systems and applications through pre-defined URLs and JSON API events. This capability empowers third-party applications with telephony capabilities, enabling real-time sharing of telephony events for enhanced customer management and monitoring.

Ordering Partcode

Specification Onyx CXM - Lite Onyx CXM - SME Onyx CXM - Enterprise
SIP User Ext. 100 200 500
Simultanious Call 30 60 120
Paging & Announcement YES YES YES
Contact Center Suite 5 User 10 User 25 User
Telephony Automation Additional Licence Additional Licence Additional Licence
Ticketing System 2 User 5 User 10 User
3rd Party Integration API API API
HA-High Availability Additional Licence Additional Licence Additional Licence
Development on Demand NA 5 Hrs 12 Hrs